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Welcome to Ever UGG!

Customer Service

  • Shipping & Delivery

    - We usually despatch the orders within 2 working days after full payment is received. It will take longer if the item not in stock. 

    - Australian domestic orders will be shipped via Australia Post or courier service.

    - International orders will be shipped by Australia Post International Express. Shipping rates and fees may vary depending on countries.

    - All of our customers will be provided with shipment tracking information to ensure safe delivery.

    - Please check postal address and provide contact details after check out. We will send you a confirmation email after payment is made, please reconfirm your order details.

  • Privacy & Security

    This privacy policy sets out how Ever Australia Australia uses and protects any information that you give Ever Australia Australia when you use this website. Ever Australia Australia is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ever Australia Australia may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  • Returns & Replacements

    We know how hard it is to find a perfect pair of shoes for you or for your friends online, especially when you don't see the actual products. Sometimes, things may go wrong. However you don't have to worry about these problems as we will cover your risk of online shopping.At "Ever Australia", we are proud to offer a 100% customer satisfaction guarantee. If you are unsatisfied, we will happily refund or exchange for you. Our easy exchange and return process will definitely bring you an enjoyable online shopping experience.

    Please find the followings as a brief of our return policy:

    • We process all returns with email approval. Before sending your items back, please contact us first.
    • The return must be made within 30 days of receiving date.
    • We only accept items in original conditions, i.e. the items must be returned in original packaging with all labels and tags attached.
    • We will cover the return postage for faulty or damaged products, or any other mistakes made by our store. For any other reasons, you will need to pay the return postage at your own expense.
    • We will cover the postage for resending you the exchanged items.